Armstrong Carpet and Linoleum Company

Contacts

Address:
369 West Portal Avenue, San Francisco, CA 94127
Get directions

Website:
armstrongcarpet.com

Phone number:
+1 415-751-2827

Categories:
Establishment   General contractor   Home goods store  

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Reviews about Armstrong Carpet and Linoleum Company

• Tony Rogers

  Jun, 19 2018
  ★ ☆ ☆ ☆ ☆
  This review is based on my personal experience as a customer and consumer doing business with Armstrong Carpet & Linoleum and the owner of this business Steve Balestrieri and does not involve or concern any outside parties, persons, or any other company or entity.
  
  I met with Steve Balestrieri the owner and went over the details of our vinyl flooring tiles. I gave him three specific different colors for a Vinyl Tile Floor, and he placed the order. Two weeks later when the time came to do the install, come to find out he ordered one of the tiles in the wrong color.. So I called him to find out what he did wrong and he had the nerve to tell me I gave him the wrong color and that it was my fault he ordered the wrong color. So to make a long story short: He keeps denying his mistake. And he refused to give me a full refund for the wrong tiles he ordered. A total of 525.00 + dollars that he refuses to refund me. I am a General Contractor , been doing business in the SF and Peninsula Bay Area for over 25 years and I have never run across a more smug & dishonest person like this in my life. I contacted the Northern California Sales Rep for the Vinyl tile Product that Steve ordered and found out the product could be sent back with a restocking fee..!!!! At no time did Steve mention the product could be returned to the manufacturer, he just held back on my refund 525+ dollars. it was only after I got the Rep involved did I get a response back regarding the option of returning the materials. I have yet to receive my refund less the restocking fee. Which as far as I am concerned, still is not enough, I want a full refund, it was his incompetence in ordering the wrong tile color and I should not have to pay for his mistake. And Regardless , if I had given him the wrong colors (which I did not) nowhere on his contract does it specify that the order is a custom order and non refundable..!!!..There are no terms and conditions on the contract specifying the product/materials are non returnable/refundable. I am now stuck fighting this out through my VISA /MasterCard Company, I am filing a complaint with the BBB, and I am placing this review everywhere on the internet to warn people of the business practices of this company . Stay away from this company unless you want to be ripped off.

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