Casa Buena Vista Rentals

Contacts

Address:
783 Buena Vista Avenue West, San Francisco, CA 94117
Get directions

Website:
casabuenavistarentals.com

Phone number:
+1 866-932-5588

Categories:
Establishment   Real estate agency   Travel agency  

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Reviews about Casa Buena Vista Rentals

• Taylor Pressly

  Aug, 19 2018
  ★ ☆ ☆ ☆ ☆
  DO NOT USE THIS COMPANY! Credit Card RISK!
  
  We have had a horrible experience with Casa Buena Vista Rental. The company procedure for processing rentals is archaic and could put your credit card details at risk. In order to simply inquire about accommodation, you are required to provide Credit Card details. You may, or may not, hear from them, but we found our card had been charged for accommodation that was 'unavailable' months after we inquired about it.
  
  We have spent two months trying to get a full refund. They have a clause in there website that allows them to make these bookings, then refund the money whilst keeping a $250 cancellation fee for themselves. I dont know how many scenarios like this they pocket, but we still have not been able to get all of our money back.
  
  Jan, the owner, seems charming and reassuring IF you can get through to him, and although he tells us verbally over the phone we will get out money back, he will not put it in writing, or simply make the transfer. USE WITH CAUTION at least until they have changed their procedures to take your credit card details until after accommodation has been properly inquired.
  
  My partner and I are frustrated with the process, method of correspondence, and level of small fraud that we have dealt with and have to go through our Credit suppliers to pursue this further.

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