The Ritz-Carlton, San Francisco

Contacts

Address:
600 Stockton Street, San Francisco, CA 94108
Get directions

Website:
ritzcarlton.com

Phone number:
+1 415-296-7465

Categories:
Establishment   Lodging  

Suggest update

Reviews about The Ritz-Carlton, San Francisco

• Susana Jiménez

  Nov, 08 2018
  ★ ★ ★ ★ ★
  Without a doubt, the genuine service in this landmark hotel, is one of the best that I have personally experienced in my life. Every person is willing to help, serve, anticipate your needs and offer you a unique experience. The location is the best in the city too. Congratulations to everyone in the team. Cannot wait to go back for a visit.
• joann stiles

  Sep, 26 2018
  ★ ☆ ☆ ☆ ☆
  This hotel has deteriorated. It is far from a 5 star.
  
  I was robbed by a hotel doorman while I was a guest. The front desk manager Drew, sent a doorman up while I was out after I specifically told him no one was to touch my things. Drew was rude and arrogant
  from my first encounter with him at check in.
  
  When I reported the theft, the 2 front desk employees did nothing but repeat the same canned phrase.
  They were to send security and a manager to the room to take my statement, but never did. 2 hours later I was still waiting for security. No one contacted mr. I returned to the front desk and was told, too late I should have have been waiting there if I wanted a report. That is how a supposedly five star hotel treat their who have been robbed by a hotel employee.
  
  The acting manager, who isn’t even on site, Eric Chung, took 3 days to contact me and spoke over me throughout the conversation. He showed little concern and did nothing.
  
  Third rate businesses hire employees such as those.. This Ritz Carlton is third rate.
  
  Nothing was prepared prior to my arrival as per the reservation. The heat was turned off with cold air filling the room in Winter, which no one bothered to repair before assigning that room. An engineer had to come and disrupt my time by banging around in the metal heater panel. He then told me no one followed up on the room as they should have. Poor customer service, theft and not following up are a theme there.
  
  The theft caused extreme stress, days of lost time and money, yet no one from the hotel
  reached out to us. We had to contact them repeatedly and still they did nothing.
  
  There are many great places to stay in San Francisco. The Ritz Carlton is not one them. Go elsewhere.

Photos and maps

Nearest companies

• Notre Dame Des Victoires Church

  Establishment, Church, Place of worship

  566 Bush Street, San Francisco, CA 94108

  +1 415-397-0113

  ndvsf.org

  Open now: Until 05:00pm
• Bush & Stockton St Coin Laundry

  Establishment, Laundry

  ★ ★ ★ ☆ ☆

  2 reviews

  600 Bush Street, San Francisco, CA 94108

  +1 415-706-3836

  Open now: Until 10:00pm
• Tae Hee's Grooming Pet Supply

  Establishment, Movie rental

  580 Bush Street, San Francisco, CA 94108

  +1 415-863-4611
• Sing Chong Building

  Establishment, Museum

  601 Grant Avenue, San Francisco, CA 94108
• The Lounge

  Establishment, Food, Bar, Night club

  600 Stockton Street, San Francisco, CA 94108

  +1 415-773-6198

  ritzcarlton.com

  Open now: Until 11:30pm
• Notre Dame Des Victoires School

  Establishment, School

  659 Pine Street, San Francisco, CA 94108

  +1 415-421-0069

  ndvsf.org