Bank of America Financial Center

Contacts

Address:
2200 Chestnut Street, San Francisco, CA 94123
Get directions

Website:
locators.bankofamerica.com

Phone number:
+1 415-953-2477

Categories:
Establishment   Finance   Bank  

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Reviews about Bank of America Financial Center

• Stephanie Messervy

  Dec, 17 2017
  ★ ☆ ☆ ☆ ☆
  I have been a Bank of America customer for over 20 years and have never been treated so poorly as I was by the manager, William, today at this Chestnut Street location. I stood in line inside waiting my turn to deposit a check and withdraw cash with the teller. I don't normally like to go inside, but because of the transaction amounts, it could not be done at the ATM. The teller was new and very nice and polite. However, he needed approval from his manager for a couple parts of my transactions. I was surprised when none of my funds were going to be available today that I was depositing, so I asked the manager about why that was (I thought they had always been partially available in the past). The manager seemed very annoyed with me and told me that that was never the case, it was clearly written on some sign (that I could not see) and that I needed to go to the ATM instead if I wanted to withdrawal any part of my deposit. This manager, William, was extremely rude and told me there was a line behind me and harshly asked if I had any other questions. I had literally been with the teller for 3 minutes and it would have been less if he hadn't had to ask for approval for certain parts of transaction. It was neither my fault that there was a line behind me nor that the teller needed to ask approval. But, William spoke to me as if I was a huge inconvenience and was inappropriately using teller services. I felt humiliated and rushed. I am now inclined to switch banks because of such a poor experience at this location--it was that bad.

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