Alto Pharmacy

Contacts

Address:
1400 Tennessee Street #2, San Francisco, CA 94107
Get directions

Website:
alto.com

Phone number:
+1 800-874-5881

Categories:
Establishment   Health   Pharmacy  

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Reviews about Alto Pharmacy

• Darya B.

  Aug, 27 2018
  ★ ★ ★ ★ ★
  Alto is life-changing!
  I absolutely hate the standard pharmacies. The whole experience of having to physically go to a pharmacy to pick up a prescription and then wait indefinitely for it to be filled is always such an inconvenience.
  I downloaded the Alto mobile app, within minutes transferred my prescription, and within a couple of hours my prescription was delivered to me. I can't recommend Alto enough!
• MAX P

  Jul, 15 2018
  ★ ☆ ☆ ☆ ☆
  Lots of reasons to avoid this startup pharmacy. First, their whole process is so difficult to deal with and customer service is a nightmare. They failed to preserve my mom's medication in cold storage, did not give me a refund or replacement when we tried to swap it out. I was told by another customer that they physically went to their warehouse in the dogpatch as this happened to them and her neighbor got someone else's prescription! AVOID AT ALL COSTS. STATE BOARD OF PHARMA + DEA need to get involved here
• Dr Marcus Heisenberg

  Feb, 16 2018
  ★ ☆ ☆ ☆ ☆
  I will not be advancing this service to my patients. I have had similar experiences. In fact, it seems the positive reviews are connected to the founders, investors and their friends or family. I agree, utilize Costco or Walgreens, etc. You have a better channel to deal with quality and service.
  
  Indeed, the bios of their staff, sans their pharmacy tech folks, leaves much to be desired operationally, or in the health space.
  
  These folks are not cheap, either
• J. Wells

  Nov, 15 2017
  ★ ☆ ☆ ☆ ☆
  Had high hopes for this service but would never use it again. My first delivery came at exactly 9:00pm, the end of the delivery window. Customer service via text seems like a great idea but my texts went unanswered so I ended up calling anyway. Then I missed the delivery window for a refill so I had to visit the physical location in the Dog Patch. The customer service representative gave me the wrong address (should've trusted Google Maps). I called them to let them know and they said they'd have my prescription ready for me when I arrive. 15 minutes later when I arrived it wasn't ready and I had to wait 10 minutes, making me late for an event. Too many missteps. Will just use CVS or Walgreens from now on.

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