All Pets Hospital

Contacts

Address:
269 South Van Ness Avenue, San Francisco, CA 94103
Get directions

Website:
aphsf.com

Phone number:
+1 415-861-5725

Categories:
Establishment   Veterinary care  

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Reviews about All Pets Hospital

• Amanda Smith

  Mar, 05 2018
  ★ ☆ ☆ ☆ ☆
  The people here are incredibly nice, but their failure to communicate with their clients is unforgivable. I’ve been coming here for years, but I’ve had enough.
  
  My dog went in for surgery earlier this month expecting the same vet we’ve been going to, but when I dropped my dog off they told me it was going to be a different vet I’d never met, because my vet was sick. Their response: “no one called you to let you know? So weird!!!!!” That easily could’ve been a one-time fluke, but it was merely the cherry on top:
  
  Additionally...
  
  1. No appointment confirmations via email or phone. (This is a recurring issue)
  2. No call the day before surgery to remind pet owners about do’s and don’ts (Vet had mentioned this is a routine practice. It’s not)
  3. Pre-surgery I signed paperwork asking to be emailed copies of surgery materials (radiographs taken while my dog was under anesthesia). Never received.
  
  There are a few other things that happened, but are more specific to my dog’s situation.
  
  Again, these people are so nice, but they don’t have it together. Going to find a new vet from here forward. Hopefully my case is the exception and not the norm.

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